Dokwise - AI Front Desk for Doctors, Clinics and Hospitals
The #1 platform that unifies messages, bookings and intelligent assistance in one place.
Simplify operations, protect your team's time and give every patient a seamless experience across all communication channels.
Key Statistics
- 4x Faster replies vs. manual triage
- 20% More bookings with optimized calendar fill rate
- 24/7 AI coverage with always-on support
- 99.9% Platform uptime monitored around the clock
Core Features
1. All Patient Messages in One Place - Multi Channel Inbox
One simple inbox that brings every conversation together so your team works faster and nothing gets lost.
- All channels unified: Every patient message from WhatsApp, Instagram, SMS, email and web chat appears in one simple inbox.
- Clear ownership and teamwork: Assign conversations, add notes, tag messages and collaborate without stepping on each other.
- Never miss a patient again: Track status, search history and retain full visibility so no chat is lost, delayed or forgotten.
2. Smart Appointment System - Scheduling Made Easy
Turn conversations into confirmed bookings for your clinics, hospitals and healthcare teams
- Flexible setup: Create calendars for individual doctor, specialty or location with custom hours and visit types.
- Instant booking from chat: Convert patient messages into confirmed appointment automatically.
- No double bookings: View availability, bookings and changes at a glance so your day stays smooth.
- Easy changes: Reschedule, move or cancel appointments in seconds when patients message at the last minute.
3. Your 24/7 AI Care Team - Intelligent Automation
Smart agents that answers patients, manages bookings and keep your clinics, hospitals and healthcare teams running even when you are offline.
- Instant patient replies: AI answers frequently asked questions, shares information, and guides patients seamlessly.
- Automated booking flows: The AI agent can schedule, reschedule and cancel appointments automatically from the chat.
- Smart triage and intake: Collects symptoms, patient details and visit reasons so your team starts with full context.
- Follow up and reminders: The AI agent will send reminders, instructions, and check appointments automatically to reduce no shows.
- Works with your team: The AI agent is able to handle routine messages. It will prompt healthcare teams when medical questions are asked and/or when a medical decision is needed.
4. Simple Implementation - Set Up in Minutes
We guide you through the process, everything is straightforward and quick.
- Add your team: Invite staff who handles messages and manage schedules.
- Connect your channels: Link WhatsApp and any other communication tools so everything flows in one place.
- Build your calendars: Create calendars for doctors, medical services, locations, and time of your clinics and hospitals.
- Configure essentials: Set reminders, FAQs and basic preferences so the system works the way you do.
Built for Every Specialty
Dokwise adapts seamlessly to your workflow, whether you are a private GP, a specialist clinic or a multi-location healthcare network.
- General Practice
- Dentistry
- Dermatology
- Orthopedics
- ENT (Ear, Nose, Throat)
- Aesthetics
- Physiotherapy
- Pediatrics
- OBGYN
- Mental Health
- Multi Clinic Groups
- Hospital Outpatient Units
ROI Calculator - Financial Impact
See how much time and revenue your clinic can gain with Dokwise:
- Hours Saved: Each admin saves roughly 4 hours per day
- More Revenue: 20% increase in appointments recovered
- Cost Savings: Reduced admin workload and overtime
- Total Annual Impact: Combined savings and revenue gains per year
Privacy and Security is in Our DNA
Medical conversations carry protected health information, so Dokwise is engineered with strict controls, auditable access and continuous monitoring to keep every interaction compliant.
Compliance Coverage
- PDPA: Personal Data Protection Act (Singapore, Indonesia)
- GDPR: General Data Protection Regulation (Europe)
- HIPAA: Health Insurance Portability and Accountability Act (USA)
Security Checklist
- Data encrypted at rest and in transit
- Role based access and full audit trails
- Data stored in your country
- Automated backups and recovery
- Strong account security with MFA
- Continuous monitoring and security testing
- 99.9% uptime around the clock
- Dedicated security and privacy team
Security Assurances
- 99.9% Platform uptime - Monitored around the clock
- Dedicated Compliance ops - Security & privacy team
- In-country Data residency - Storage + backups in region
- 24h SLA Incident notice - Transparent communication
Frequently Asked Questions
Does Dokwise replace my EMR or work with it?
Dokwise does not replace your EMR. It works alongside it. You continue using your EMR for medical records, while Dokwise handles communication, scheduling and patient flow.
Does Dokwise help me increase revenue?
Yes. Dokwise helps you reduce no-shows and increase number of appointments by optimizing your calendars for maximum occupancy.
Can Dokwise handle WhatsApp as the main communication channel?
Yes. Dokwise is designed for WhatsApp-first clinics. All WhatsApp messages are routed into your unified inbox where staff and AI can respond.
How does scheduling work inside Dokwise?
You can create calendars for each doctor, specialty, service or location. Staff or AI can book, reschedule, cancel and send reminders directly from any chat.
How does the AI agent help my clinic?
AI can handle FAQs, collect intake details, assist with simple triage steps, schedule appointments, send reminders and follow-ups, and manage refill requests. Available 24/7 at scale.
Do I need technical skills to set up Dokwise?
No. Setup takes a few minutes. Add your providers, calendars and FAQs and you are ready to use the system.
Where is patient data stored?
Patient data is stored securely within the country of operation, following PDPA, GDPR and HIPAA principles.
How long does it take to train staff to use Dokwise?
Most staff members become comfortable within a few hours because the interface is simple and familiar.
About Dokwise
Dokwise is built for one purpose: to make patient communication simple, fast and reliable for every clinic. Healthcare in Southeast Asia runs on messaging, schedules, and human coordination, yet most clinics still work through scattered WhatsApp chats, spreadsheets and manual follow-ups. We created Dokwise to solve this problem at its foundation.
Health AI Labs Pte. Ltd. is a Singapore-based technology company focused on modernizing patient communication and clinic operations. Our team brings a combination of strong engineering experience, leadership roles in digital health and care delivery, deep understanding of clinic operations across Indonesia and the region, expertise in privacy, security and compliance, and product design shaped by real doctors, nurses and admin teams.
Our Mission
To give every clinic in Southeast Asia a modern front desk that responds quickly, coordinates smoothly and works around the clock. A front desk that frees teams from manual work so they can focus on care, not administration.
Our Vision
A unified communication layer for healthcare where messages, bookings and intelligent assistance work together seamlessly. A world where every patient experiences fast, accurate and consistent communication, no matter which clinic they visit.
Our Values
- Trust first: Healthcare runs on confidentiality. Security, privacy and reliability guide every decision we make.
- Clarity and simplicity: Clinics are busy environments. Dokwise removes complexity rather than adding to it.
- Local first: We design for the real workflows of Southeast Asia: WhatsApp heavy, fast moving and resource constrained.
- Continuous improvement: We listen, iterate and refine the product with every clinic we onboard.
- Respect for time: We believe that time saved for staff is time given back to patients.
Request Early Access
Test our new platform that brings messages, bookings and AI support together. We are opening early access to clinics that want to improve patient communication and daily operations.
What you will get:
- Unified inbox for WhatsApp, Instagram, SMS and email
- Scheduling system that connects conversations to confirmed bookings
- Early access to AI helpers that support triage, FAQ and follow-up
- Priority support during the pilot phase
Who is this for:
- Solo GPs
- Specialist clinics
- Dental and aesthetic studios
- Multi-site operators
- New clinics that want a simple, fast setup
Contact Information
Email: hello@dokwise.io
Website: https://dokwise.io
Request Trial: https://dokwise.io/trial
LinkedIn: https://www.linkedin.com/company/health-ai-labs
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