Data Deletion

1. Who may request data deletion

Data deletion requests may be submitted by:

• An authorized administrator of an organization using the Service
• A data subject, through their organization, which will then instruct the Company to process the request

The Company does not delete personal or business data without confirmation or instruction from the relevant data controller.

2. How to request data deletion

Organizations

An authorized administrator may request deletion by contacting the Company at:

dpo@health-ai-labs.com

Requests should include:

• Organization name
• Administrator contact details
• Description of the data to be deleted
• Confirmation that the request is authorized by the data controller

Individuals

If you are an individual whose data is processed through the Service, please contact the organization that collected your data.

Your organization will review your request and, where applicable, instruct the Company to process the deletion on its behalf.

3. Data covered by deletion requests

Upon valid instruction from the data controller, the Company will delete or irreversibly anonymize applicable data, which may include:

• Messages and conversations
• Contact and conversation records
• Operational and workflow data
• Associated metadata related to the request

Certain technical logs or records may be retained where required to comply with legal obligations, security requirements, or legitimate operational purposes, in line with the Privacy Policy.

4. Processing timeline

Verified deletion requests are processed without undue delay and are typically completed within 30 days.

5. Confirmation

Once deletion is completed, confirmation will be provided to the requesting organization.

6. Contact information

For questions related to data protection or deletion requests, please contact:

Data Protection Officer
Health AI Labs Pte. Ltd.
Email: dpo@health-ai-labs.com

For additional information on data processing practices, please refer to the Privacy Policy.